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By
Operations Lead  

ACCOUNTABILITIES & RESPONSIBILITY AREAS

  •  Resolving major and minor Operation Issues
  • Following up on Client Related Issues and Cargo for Allocation
  • Following up with workshop team to get trucks on the road
  • Interpreting reports from Quality & Compliance Lead for making informed decisions
  • Set monthly targets and running Ops meetings each morning
  • Overall responsible for Ops performance and improvement.
  • Secondary Level of Escalation within Ops
  • Creating manual expenses in behalf of the operations team
  • Setting benchmarks and KPI’s for the operations team to be measured monthly
  • Leave Approvals




EDUCATION, SKILLS AND QUALIFICATIONS

Essential Skills:

  • Leadership skills to motivate and inspire team members
  • Clear communication skills ensuring clear and candid information
  • Strong management skills ensuring efficient use of resources
  • Computer Literacy to effectively operate and manipulate online management systems
  • Faultless administration skills ensuring accurate and efficient procedures
  • Problem solving skills to ensure obstacle to progress are overcome

Qualifications:

  • A minimum of University Graduate Degree in any relevant discipline or equivalent vocational experience in Transport / Logistics service support
  • LEAN SIX SIGMA (Desirable)
  • Project Management (Desirable)
  • Business Management (Desirable)
  • Safety Management (Desirable)

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