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By On
Mount Meru Hotel,
Front Office Agent

Dedicated personnel, Hard working under minimum pressure, more forecasted and ready to take new challenges

EDUCATION AND CERTIFICATIONS

Diploma in Hospitality & Tourism Management

EXPERIENCE

  •  A minimum of 2 years working experience in as Front Office Agent within luxury hospitality
  • Experience in using OPERA Property Management System and Microsoft systems
  • Proven experience with a wide variety of productivity and business software
  • Experience of interacting and managing communication with guests
  • Demonstrated experience in handling complex situations

KNOWLEDGE, SKILLS AND ABILITIES

  • Contribute to an overall exceptional experience from check-in through check-out
  • Ability to multitask, prioritize, and manage time
  • Ability to effectively coordinate and manage tasks and priorities
  • Possess and excellent attention to detail
  • Maintain a high profile in the day to day front office operations
  • Being knowledgeable of information on the hotel and surrounding area
  • Be self-motivated and proactive going beyond the call of duty
  • Must be a self-motivated and well organised individual
  • Ability to offer personalised service to each and every guest
  • Ability to handle guest complaints with interest, concern and empathy
  • Perform all cash and credit card transactions using established procedures
  • Present statements of charges to departing guests and receive payment
  • Trustworthy and discrete with a high degree of personal integrity and positive attitude
  • Develop and maintain positive working relationships; support team to reach common goals
  • Fluent in English with exceptional communication skills both in written and verbal form
  • Knowledge of a second language is an asset
  • Pro-actively try to cross-sell other facilities such as F&B venues and up-sell room types
  • Perform other reasonable job duties as requested by Supervisors
  • Ability to work days, nights, weekends and holidays when required by the business


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